Forum Home › Casino Complaints › 10Bet Casino Complaints — UK Player Experiences
10Bet Casino Complaints — UK Player Experiences
SP
SpinToWinSteveOP
VeteranPosts: 1,567
Sep 2020
Thu 15th Aug 2024
Warning about 10Bet Casino KYC delays. I have been playing there for 6 months with no issues. Tried to make a 500 pound withdrawal last week and they have now blocked my account pending enhanced verification. No explanation given. Has anyone else experienced this recently?
👍 5👎 1Reply
VI
VideoPokerVince
VeteranPosts: 1,102
Jun 2021
Sat 17th Aug 2024
First withdrawal delays are unfortunately very common even at reputable UKGC sites. Most will ask for full KYC documentation on your first cashout. Under 2000 pounds it should clear within 48 hours once docs are approved.
👍 12👎 1Reply
RE
ReelTalker99
Forum LegendPosts: 2,341
Mar 2020
Mon 19th Aug 2024
The key is getting everything in writing via email rather than just live chat. If it escalates to a formal complaint the written paper trail is everything. Screenshot every chat conversation as well just in case.
👍 8👎 0Reply
🏆 Casinos Recommended by Our Community Rated & voted by 47,293 UK members · UKGC Licensed Only · APRIL 2026
1Visit →
Ladbrokes Casino★ Members Pick
Bet £10 Get 100 FREE Spins!★★★★☆ 4.8/5 · 2,341 votes
Full T&Cs apply 18+. New players only. One bonus offer per player. Min deposit £10. Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. BeGambleAware.org.
2Visit →
Coral Casino
Bet £10 Get 100 FREE Spins!★★★★☆ 4.7/5 · 1,987 votes
Full T&Cs apply 18+. New players only. One bonus offer per player. Min deposit £10. Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. BeGambleAware.org.
3Visit →
10Bet Casino
£250 Welcome Bonus!★★★★☆ 4.5/5 · 1,234 votes
Full T&Cs apply 18+. New players only. One bonus offer per player. Min deposit £10. Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. BeGambleAware.org.
4Visit →
Lottoland
Bet £10 Get 50 FREE Spins!★★★★☆ 4.4/5 · 987 votes
Full T&Cs apply 18+. New players only. One bonus offer per player. Min deposit £10. Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. BeGambleAware.org.
5Visit →
Casumo
£150 Welcome Bonus & 100 FREE Spins!★★★★☆ 4.6/5 · 1,567 votes
Full T&Cs apply 18+. New players only. One bonus offer per player. Min deposit £10. Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. BeGambleAware.org.
6Visit →
Fruit Kings
£50 Welcome Bonus & 100 FREE Spins!★★★★☆ 4.3/5 · 743 votes
Full T&Cs apply 18+. New players only. One bonus offer per player. Min deposit £10. Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. BeGambleAware.org.
7Visit →
Peachy Games
£50 Welcome Bonus & 100 FREE Spins!★★★★☆ 4.2/5 · 621 votes
Full T&Cs apply 18+. New players only. One bonus offer per player. Min deposit £10. Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. BeGambleAware.org.
8Visit →
Spinyoo
£150 Welcome Bonus & 100 FREE Spins!★★★★☆ 4.1/5 · 534 votes
Full T&Cs apply 18+. New players only. One bonus offer per player. Min deposit £10. Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. BeGambleAware.org.
9Visit →
Casushi
£50 Welcome Bonus & 100 FREE Spins!★★★★☆ 4.3/5 · 678 votes
Full T&Cs apply 18+. New players only. One bonus offer per player. Min deposit £10. Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. BeGambleAware.org.
10Visit →
Playzee
£150 Welcome Bonus & 100 FREE Spins!★★★★☆ 4.4/5 · 812 votes
Full T&Cs apply 18+. New players only. One bonus offer per player. Min deposit £10. Bonus spins on selected games only and must be used within 72 hours. Bonus funds must be used within 30 days otherwise any unused bonus shall be removed. BeGambleAware.org.
18+ · UKGC Licensed only · T&Cs apply · BeGambleAware.org · Gamble Responsibly
SL
SlotSpinnerUK
Senior MemberPosts: 847
Feb 2022
Thu 22nd Aug 2024
For bonus disputes, check whether their terms include a general clause about unusual wagering patterns or activity inconsistent with bonus play. Most UK casinos include this as a catch-all. IBAS adjudicators are good at cutting through vague terms.
👍 23👎 2Reply
WI
WithdrawalWatcher
New MemberPosts: 134
Nov 2023
Sun 25th Aug 2024
The UKGC takes withdrawal delays very seriously since the 2023 rule changes. If 10Bet Casino are a UKGC licensee go to their complaints page, follow the formal process, and escalate to IBAS or eCOGRA after 8 weeks.
👍 6👎 1Reply