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bet365 Casino Complaints — UK Player Experiences
RE
RegulationRobOP
Regular MemberPosts: 201
Mar 2023
Thu 25th Apr 2024
Posting this as a warning for other UK players. Been waiting 5 days for a withdrawal from bet365 Casino. I completed full KYC months ago and every time I contact support they just say it is under review. At what point do I escalate to the UKGC? I have every chat transcript saved.
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BE
BetExchangeBob
Senior MemberPosts: 934
Jan 2022
Sat 27th Apr 2024
For bonus disputes, check whether their terms include a general clause about unusual wagering patterns or activity inconsistent with bonus play. Most UK casinos include this as a catch-all. IBAS adjudicators are good at cutting through vague terms.
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MO
MobileSlotsMel
Regular MemberPosts: 312
Jun 2022
Mon 29th Apr 2024
The UKGC takes withdrawal delays very seriously since the 2023 rule changes. If bet365 Casino are a UKGC licensee go to their complaints page, follow the formal process, and escalate to IBAS or eCOGRA after 8 weeks.
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ParlayPete
VeteranPosts: 1,654
Oct 2020
Thu 2nd May 2024
I had a straightforward KYC experience with bet365 Casino personally — sorted within 24 hours. Could be they have flagged your account for manual review for some reason. Request a specific explanation in writing of why the withdrawal is being held.
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EachWayEddie
New MemberPosts: 231
Jan 2023
Sun 5th May 2024
This is exactly why I always test a new casino with a small withdrawal before depositing a large amount. Get the KYC done early and verify the process works before committing serious money.
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