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Betfair Casino Complaints — UK Player Experiences
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BonusHunterDaveOP
VeteranPosts: 1,203
Aug 2021
Wed 30th Apr 2025
Had a really frustrating experience with Betfair Casino. Deposited 200 pounds, played within the bonus rules at 30x wagering, cleared it all, then tried to withdraw. They are now asking for additional documents that were not mentioned during registration. Is this normal for a first withdrawal?
👍 8👎 0Reply
AC
AccumulatorAce
Regular MemberPosts: 445
Dec 2021
Fri 2nd May 2025
I had a straightforward KYC experience with Betfair Casino personally — sorted within 24 hours. Could be they have flagged your account for manual review for some reason. Request a specific explanation in writing of why the withdrawal is being held.
👍 23👎 2Reply
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PokerPatrick
Senior MemberPosts: 556
Nov 2022
Sun 4th May 2025
This is exactly why I always test a new casino with a small withdrawal before depositing a large amount. Get the KYC done early and verify the process works before committing serious money.
👍 6👎 1Reply
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EachWayEddie
New MemberPosts: 231
Jan 2023
Wed 7th May 2025
If the casino is UKGC licensed they cannot hold withdrawals indefinitely. The UKGC requires prompt processing. If you are getting nowhere, file a formal complaint with the UKGC directly — casinos respond quickly when the regulator is involved.
👍 17👎 3Reply
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HorseRacingHarry
Forum LegendPosts: 4,102
Oct 2019
Sat 10th May 2025
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👍 4👎 0Reply