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Grosvenor Casino Complaints — UK Player Experiences
LO
LowVolatilityLadOP
Regular MemberPosts: 389
Jun 2021
Tue 27th Feb 2024
Posting this as a warning for other UK players. Been waiting 5 days for a withdrawal from Grosvenor Casino. I completed full KYC months ago and every time I contact support they just say it is under review. At what point do I escalate to the UKGC? I have every chat transcript saved.
👍 4👎 0Reply
EA
EachWayEddie
New MemberPosts: 231
Jan 2023
Thu 29th Feb 2024
First withdrawal delays are unfortunately very common even at reputable UKGC sites. Most will ask for full KYC documentation on your first cashout. Under 2000 pounds it should clear within 48 hours once docs are approved.
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MA
MatchedBetMarcus
Senior MemberPosts: 678
Mar 2022
Sat 2nd Mar 2024
The key is getting everything in writing via email rather than just live chat. If it escalates to a formal complaint the written paper trail is everything. Screenshot every chat conversation as well just in case.
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BingoBarb
Senior MemberPosts: 987
Apr 2021
Tue 5th Mar 2024
For bonus disputes, check whether their terms include a general clause about unusual wagering patterns or activity inconsistent with bonus play. Most UK casinos include this as a catch-all. IBAS adjudicators are good at cutting through vague terms.
👍 14👎 0Reply
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DepositLimitDan
Regular MemberPosts: 367
Jul 2022
Fri 8th Mar 2024
The UKGC takes withdrawal delays very seriously since the 2023 rule changes. If Grosvenor Casino are a UKGC licensee go to their complaints page, follow the formal process, and escalate to IBAS or eCOGRA after 8 weeks.
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