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PokerStars Casino Complaints — UK Player Experiences
WI
WithdrawalWatcherOP
New MemberPosts: 134
Nov 2023
Thu 2nd Oct 2025
Had a really frustrating experience with PokerStars Casino. Deposited 200 pounds, played within the bonus rules at 25x wagering, cleared it all, then tried to withdraw. They are now asking for additional documents that were not mentioned during registration. Is this normal for a first withdrawal?
👍 31👎 1Reply
LI
LiveRouletteRon
Forum LegendPosts: 2,890
Jul 2020
Sat 4th Oct 2025
This is exactly why I always test a new casino with a small withdrawal before depositing a large amount. Get the KYC done early and verify the process works before committing serious money.
👍 9👎 2Reply
CR
CryptoSlotsCal
New MemberPosts: 44
Jun 2023
Mon 6th Oct 2025
If the casino is UKGC licensed they cannot hold withdrawals indefinitely. The UKGC requires prompt processing. If you are getting nowhere, file a formal complaint with the UKGC directly — casinos respond quickly when the regulator is involved.
👍 14👎 0Reply
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ScratchCardSuze
New MemberPosts: 134
Aug 2022
Thu 9th Oct 2025
UKGC complaint is absolutely the right move if it has been over 8 weeks without resolution. Their ADR service is free and UKGC licensed casinos are legally required to engage with it. Do not let them drag it out.
👍 5👎 1Reply
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BigJackpotJo
Senior MemberPosts: 876
Sep 2021
Sun 12th Oct 2025
First withdrawal delays are unfortunately very common even at reputable UKGC sites. Most will ask for full KYC documentation on your first cashout. Under 2000 pounds it should clear within 48 hours once docs are approved.
👍 12👎 1Reply