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Unibet Casino Complaints — UK Player Experiences
SL
SlotSpinnerUKOP
Senior MemberPosts: 847
Feb 2022
Mon 4th Aug 2025
Posting this as a warning for other UK players. Been waiting 5 days for a withdrawal from Unibet Casino. I completed full KYC months ago and every time I contact support they just say it is under review. At what point do I escalate to the UKGC? I have every chat transcript saved.
👍 12👎 1Reply
UK
UKCasinoFred
Forum LegendPosts: 3,892
Apr 2019
Wed 6th Aug 2025
The UKGC takes withdrawal delays very seriously since the 2023 rule changes. If Unibet Casino are a UKGC licensee go to their complaints page, follow the formal process, and escalate to IBAS or eCOGRA after 8 weeks.
👍 8👎 0Reply
VO
VolatilityVince
Senior MemberPosts: 678
Jan 2022
Fri 8th Aug 2025
I had a straightforward KYC experience with Unibet Casino personally — sorted within 24 hours. Could be they have flagged your account for manual review for some reason. Request a specific explanation in writing of why the withdrawal is being held.
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RT
RTPhilip
VeteranPosts: 1,089
May 2021
Mon 11th Aug 2025
This is exactly why I always test a new casino with a small withdrawal before depositing a large amount. Get the KYC done early and verify the process works before committing serious money.
👍 6👎 1Reply
ME
MegaPaysMike
Forum LegendPosts: 2,890
Jun 2020
Thu 14th Aug 2025
If the casino is UKGC licensed they cannot hold withdrawals indefinitely. The UKGC requires prompt processing. If you are getting nowhere, file a formal complaint with the UKGC directly — casinos respond quickly when the regulator is involved.
👍 17👎 3Reply