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William Hill Casino Complaints — UK Player Experiences
SP
SpinToWinSteveOP
VeteranPosts: 1,567
Sep 2020
Tue 14th May 2024
Warning about William Hill Casino KYC delays. I have been playing there for 6 months with no issues. Tried to make a 500 pound withdrawal last week and they have now blocked my account pending enhanced verification. No explanation given. Has anyone else experienced this recently?
👍 5👎 1Reply
VI
VideoPokerVince
VeteranPosts: 1,102
Jun 2021
Thu 16th May 2024
I had a straightforward KYC experience with William Hill Casino personally — sorted within 24 hours. Could be they have flagged your account for manual review for some reason. Request a specific explanation in writing of why the withdrawal is being held.
👍 12👎 1Reply
RE
ReelTalker99
Forum LegendPosts: 2,341
Mar 2020
Sat 18th May 2024
This is exactly why I always test a new casino with a small withdrawal before depositing a large amount. Get the KYC done early and verify the process works before committing serious money.
👍 8👎 0Reply
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SL
SlotSpinnerUK
Senior MemberPosts: 847
Feb 2022
Tue 21st May 2024
If the casino is UKGC licensed they cannot hold withdrawals indefinitely. The UKGC requires prompt processing. If you are getting nowhere, file a formal complaint with the UKGC directly — casinos respond quickly when the regulator is involved.
👍 23👎 2Reply
WI
WithdrawalWatcher
New MemberPosts: 134
Nov 2023
Fri 24th May 2024
UKGC complaint is absolutely the right move if it has been over 8 weeks without resolution. Their ADR service is free and UKGC licensed casinos are legally required to engage with it. Do not let them drag it out.
👍 6👎 1Reply